How to ship package

Have you finally decided to ship with FASTPRIMExpress?
Whether you send a parcel, a pallet, documents or a suitcase, follow these few steps, the process is very simple.

1. Prepare and measure the shipment

Prepare the shipment taking care to make the packaging suitable for the content, below our packaging conditions:

how to pack.
Take the measurements of all parcels: weight (in kg), width, height and depth (in centimeters). Measures also include platforms, packaging or protrusions such as handles, document pockets, scotch tape, etc.

2. Prepare and measure the shipment. Calculate times and costs

Select the type of shipment between documents, packages, pallets and suitcases and indicate the country and place of collection, the country and place of delivery, the weight and dimensions of each package and request a quote, our search engine will will show the best couriers and services available for the route, the total fare, including VAT (where and if due) and any other transportation costs, expected delivery times and other necessary information. Once you have received the first quote in this section, you can add an insurance extension, which will protect your shipment from loss and damage and cash on delivery (only for Italy and Europe).


3. Prepare and measure the shipment. Calculate times and costs

Once you have chosen the service, you can fill in the shipping order, indicating, if necessary, the place of collection, the times of availability and the complete addresses of the sender and recipient. If you are a user for the first shipment, you can indicate the billing information, whether you are a private individual or a company. After entering all the necessary data, you can make payment by credit card, Paypal, bank transfer.

4. Order online Print documents

Once payment is received, our staff will check the shipping data, if everything is correct, they will send you a confirmation email with the waybill to print and apply on the packages, the purchase invoice for the service, and the documents. additional necessary for non-EU shipments. In case of incomplete or unclear data, for fragile shipments or for other problems, you will be contacted by our customer service to obtain the necessary information or to provide you with the best advice for your shipment. Orders are checked during normal business hours, from 9:00 to 22:00, including Saturdays, Sundays and holidays.


5. Print documents Collection of the shipment

If you have chosen not to take your shipment to a courier or to a collection center, the driver will pick up the day and time slots requested and remember that he will go directly without giving any telephone. Notice. Before handing over the package to the driver, make sure that all travel documents are present!

Collection of the shipment

6. Shipment tracking

The shipment is now on the road, check the route and the expected delivery date by entering the tracking number on our site or on the site of the chosen courier or by clicking on the appropriate link in the confirmation email. In case of anomalies or doubts contact us, we will assist you.


7. Shipment tracking Delivery of the shipment

The driver will deliver the shipment during working hours, generally between 9.00 and 18.00, unless you have chosen a service with delivery before 12.00. He will not notify by phone and, if he does not find anyone, the shipment will go into storage, retry delivery the following day or leave it in an affiliate shop if in the immediate vicinity. If you are often away from home, you can have your shipments delivered to a warehouse or affiliated center, see the page: delivery and collection points.

Check the packages on arrival, if they have the signature anomalies "subject to control" and contact us immediately, we will give you maximum assistance.


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